Dealing with Challenging People at Work

  • Event: Dealing with Challenging People at Work
  • Date: 25/06/2021
  • Time: 9:30 AM - 12:30 PM
  • Venue: Online Course, Webinar, Via Zoom,
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Aims & Objectives:

The over-riding aim of this highly interactive programme is to promote dignity & respect in the workplace. It will have a positive focus, looking at how we can prevent conflict occurring with increased self-awareness about how our behaviour affects others.

  • Time to reflect:
    • What impact would increasing your ability to approach work colleagues about issues and problems have on your productivity at work?
    • How does your level of emotional intelligence link to your ability to deal proactively with conflict?
    • How can we remain professional when dealing with potential conflict with other team members?
  • The intervention will introduce concepts, tips and ideas that can be used to improve the quality of the conversations in the work environment. This will enable delegates to broach issues with others that might otherwise fester if they are not nipped in the bud.
  • The programme will encourage delegates to explore the impact of the four communication traits outlined in the DISC personality profiling tool.

Through personal reflection and discussion with other delegates during the webinar, the objective is to improve your ability to be flexible in your approach to dealing with conflict and difficult people at work.

By the end of the half-day online workshop delegates will have:

  1. Briefly discussed the concepts of Dignity & Respect in the workplace in order to highlight the need for quality conversations.
  2. Increased self-awareness around how their communication style affects how they are perceived by work colleagues. Using DISC profiling tool, we will explore the impact of how people approach challenging interactions.
  3. Learnt practical skills and positive techniques to be more open and honest in their communications with work colleagues (and how this is equally important when working remotely)
  4. Reflected on how conflict in the workplace isn’t always a negative event – learning how to deal with it proactively so that the parties involved can move forward with increased understanding.
  5. Practice using skills that can be used to deliver feedback and nip issues in the bud.

Who should attend?

This course is suitable for any individual looking to create a positive working environment for your team including individuals, managers, supervisors, HR personnel etc..

Who is Jo Irwin?

Jo has 18 years’ experience working in the pharmaceutical industry in sales, training and management positions. In 2013 she set up her own training company, i4

Training Ltd and has been involved in the design and delivery of tailored training programs to staff working within varied organisations.

She specialises in the interview process, specifically preparation for those following a competency-based approach. She regularly provides both class-room based workshops and 1:1 coaching for staff at all levels. Jo is passionate about delivering training that is not only relevant but that will mentally stimulate people to do or feel something different. This is backed up by feedback received from delegates over many years.

Currently Jo works in both Ireland and the UK, where she designs and delivers training with an emphasis on supporting people to enable them to up-skill and build self-confidence.

Skills & Qualifications

  • Excellent facilitation skills, flexible to match the needs of the audience.
  • Extensive experience of performance management processes and best practice.
  • Member of the Chartered Institute of Personnel & Development.
  • Qualified in N.L.P. (neuro linguistic programming) to both business and master practitioner level.
  • Coaching and mentoring experience.
  • FETAC Train the Trainer accreditation. (Level 6)
  • FETAC Digital Marketing qualification. (Level 5)
  • PRINCE2 Project Management accreditation.


This event is Free of Charge, but online booking is essential.  Places are limited.  

We will share the link to join 24 hours before the event. 

Shannon Chamber Skillnet is co-funded by Skillnet Ireland and member companies. Skillnet Ireland is funded from the National Training Fund through the Department of Education and Skills.

For further information please visit